Airport Customer Service Agent Training Course - Silver Level

INTRODUCTION

'One Stop' Career course for those seeking a professional career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA). This Airport Passenger/Customer Service Agent Course provides you with the knowledge and practical skills for working in the airport environment as Airport Customer Service.

The course is broken down into 9 Modules of both study materials of theory and professional online practical training. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry and allows you to walk way with Professional training required by the industry and recognised qualification.

AIRPORT CUSTOMER SERVICE

Our Airport Customer Course provides the skills and knowledge on passenger care while working in the airport environment.

Course content...

This course is split into two parts:

Part 1: Airport Check in Customer ServicesCourse Modules

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:

Module 1 - Course Introduction

Module 2 - The Airport Customer Service Role

Module 3 - The Airport Environment

Module 4 - Airport Customer Service

Module 5 - Aviation Encoding and Decoding

Module 6 - Aviation Terminology

Module 7 - Aviation Geography

Module 8 - Airline Characteristics

Module 9 - Ticketing Coding Information

Module 10 - The Baggage Process

Module 11 - Check in Process Scenario

Module 12 - The Boarding Process

Module 13 - The Arrival Process

Module 14 - Specific Needs Passengers

Modules 15 - Passenger Announcements

Module 16 - Recruitment Process 1

Module 17 - Recruitment Process 2

Module 18 - Aviation Recruitment Assessments

Once completed and gained familiarity with ticketing procedures, you will move onto the GDS System Amadeus giving you industry Hands-on practical training in the following modules.

Part 2: Amadeus Altea Departure Control System (DCS)

Knowing the Airport Check in procedures is key and will enhance your opportunities when applying for employment within the industry. You will gain practical experience on one of the well used check in systems used at the Airports.

The Altea DCS Airport Customer Service Check in System is used by over 30 well-established Scheduled Airlines across the world and in many cases is one the requirements to employment is to have knowledge or experience of the Altea DCS system.

The key topics will be studied in relation to Airport Check in Customer Management includes...

• Lesson 1 - Passenger identification
• Lesson 2 - Single passenger check in
• Lesson 3 - Multi passenger check in
• Lesson 4 - Advanced Check-In Options
• Lesson 5 - Cancel check in
• Lesson 6 - Allocated seating
• Lesson 7 - Modify Seating
• Lesson 8 - Seating maps
• Lesson 9 - Customer product record
• Lesson 10 - Customer Links and History
• Lesson 11 - Reservations Applications
• Lesson 12 - Special Service Requests
• Lesson 13 - Frequent Travel Information
• Lesson 14 - Customer enquiries
• Lesson 15 - Customer Links and History
• Lesson 16 - Infant passengers
• Lesson 17 - E-tickets and updates

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course gives you the competence to check in passengers, seating arrangements, passenger data, passenger itinerary updates in the format of Lessons, Quiz and Drills. You will be competent in the following areas.

This computerised reservation training course - Amadeus Altea Check in Departure Control System.

The Altea DCS course includes...

• An agent sign on and sign off login
• 45 hours allocated time to complete your course within 6 months
• Access your account and practice outside of your course
• 20 Lessons and Drills (Quizzes) with immediate feedback
• Plenty of additional scenario-base practice
• Final assessment on the entire course
• Continuous Support and Guidance throughout your course

Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt, demonstrating to employers your knowledge and skills attained ready for employment within the industry.

Anyone wishing to enter a career field in Airport or Customer/Passenger Service Agent wishing to professionally trained on a airport check system and terminology used in the industry. You will received a recognised industry qualification as part of your course.

Must be able to be familiar with the keyboard and be able to type in order to operate the The airport training check system.

The Airport Customer Service Professional course can provide candidates with a wealth of career options:

• Airport Customer Service Agent
• Airport Passenger Service Agent
• Airport Information Desk
• Passenger Service Assistance
• Passenger Ambassador
• Customer Service Host
• Meet & Greet Assistant
• Arrival and Transfer Assistant
• Passenger Service Agent Reduce Mobility Assistant.

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